Services
Neural ITAD coordinates the physical work with certified ITAD partners and keeps the proof of every step on its own platform.
Pickup and logistics
Scheduled pickups at your sites, with a serialized inventory taken on the spot and secure transport.
- Field app for drivers: scanning, photos, seals, checklist, and signatures
- Works offline and syncs when the signal returns
- GPS tracking of the vehicle while in transit
- Pickup manifest signed by you and by the driver
Chain of custody
Who handled each device, when, and where, in an append-only record.
- Immutable events chained with SHA-256 per asset
- Corrections are new events that reference the original
- No status change without the evidence that supports it
- Photos, video, and documents in immutable storage
Data sanitization
Erasure of hard drives, SSDs, and mobile devices according to media type and risk level.
- Clear, Purge, and Destroy methods from NIST SP 800-88 Rev. 2 and IEEE 2883-2022
- Verification recorded separately from process validation
- Verification sampling of at least 5% per R2v3
- Erasure station reports linked to each asset's record
Physical destruction
Shredding or disintegration of media when erasure is not possible or not enough.
- Destruction video linked to each batch
- Weights recorded by a connected scale
- Staff with a current background check
- NAID AAA certified partners
Verifiable certificates
Sanitization and destruction certificates per asset, per order, or per jurisdiction.
- PDF with an advanced digital signature and a time stamp
- QR code to a public verification page
- Detection of any change to the document
- Versions: a superseded certificate points to its replacement
Recycling and remarketing
What can be reused is refurbished and resold; the rest is recycled with approved vendors.
- Downstream vendor management per R2v3
- No device leaves the country unsanitized and unverified (Basel Convention)
- Settlement of the recovered value, itemized per asset
Device de-enrollment
Before pickup, devices are released from management so they can be reused without locks.
- Per-customer de-enrollment checklist (MDM, accounts, activation locks)
- Integration with Microsoft Intune and Windows Autopilot
- A record of who confirmed each step
Deadlines and incidents
Measurable commitments in business days, following each jurisdiction's calendar.
- Per-order SLA clocks visible in the portal
- Incident management with notification and traceability
- Alerts before a deadline is missed
Recycla Field, the field app
Drivers and technicians use the Recycla Field app on iOS and Android to record each pickup. It stores everything encrypted on the phone and sends it when there is a signal, keeping the real capture time.
Have equipment to retire?
Register your organization in the portal, request a pickup, and follow every device to its certificate.